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A great article
posted Tuesday February 24, 2004 @ 12:25 by bigass

Ran across this article surfing today, one of the best articles detailing the inside workings of a tech support cell center I have ever seen.

By the way, I also spent 20mins on hold with a tech support person today. Only to be told 30mins into the call that, oh your product isn't covered under warranty.

Argh.



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